This week, American Airlines announced a new boarding policy intended to speed the process. The Problem: The boarding process takes too long. Passengers board in assigned groups, but those boarding later often face a challenge finding space in the overhead … read more
Industry and air travel news and reviews.
I’m not generally one of those people who has a historical note for every day of the week (Heck, I’m not usually sure what day of the week it is!) but this is quite a day. Three events marked on … read more
Frontier Airlines this week became the latest to announce fees for carry-on luggage. Starting this summer, passengers will face fees up to $100 for the privilege of overhead bin space. There are a few ways around this: buy your tickets … read more
The hot new(ish) buzzword among consumer-facing companies is Net Promoter Score. (Okay, technically three buzzwords.) The NPS is a measurement of how will your customers are to recommend you to a friend, a good indicator that you’re doing things right. … read more