Industry and air travel news and reviews.

Who Are You Willing to Recommend?

The hot new(ish) buzzword among consumer-facing companies is Net Promoter Score. (Okay, technically three buzzwords.) The NPS is a measurement of how will your customers are to recommend you to a friend, a good indicator that you’re doing things right. … read more

British Airways Launches A380 Service from LAX to London Heathrow

British Airways at Heathrow

When British Airways said they had a “big” announcement, they meant that literally, as in a really big airplane coming soon. As part of a 5-billion-pound investment in new aircraft, smarter cabins, elegant lounges and new technologies, BA ordered 12 … read more

New oneworld Codeshare with Finnair, AA, BA and Iberia

British Airways, American Airlines and Iberia Tails

Great news for those who frequent northern Europe (or would like to!) and/or fly with oneworld alliance members: Finnair has announced a partnership with American Airlines, British Airways and Iberia on joint transatlantic business beginning this summer. Finnair will add … read more