The hot new(ish) buzzword among consumer-facing companies is Net Promoter Score. (Okay, technically three buzzwords.) The NPS is a measurement of how will your customers are to recommend you to a friend, a good indicator that you’re doing things right. … read more
Industry and air travel news and reviews.
One principle everyone at TravelLatte agrees upon is that politics are better left out of discussions. Unfortunately, sometimes politics directly impacts travel and needs to be the center of discussion. In the United States, this is one of those moments … read more
When British Airways said they had a “big” announcement, they meant that literally, as in a really big airplane coming soon. As part of a 5-billion-pound investment in new aircraft, smarter cabins, elegant lounges and new technologies, BA ordered 12 … read more
Great news for those who frequent northern Europe (or would like to!) and/or fly with oneworld alliance members: Finnair has announced a partnership with American Airlines, British Airways and Iberia on joint transatlantic business beginning this summer. Finnair will add … read more