The hot new(ish) buzzword among consumer-facing companies is Net Promoter Score. (Okay, technically three buzzwords.) The NPS is a measurement of how will your customers are to recommend you to a friend, a good indicator that you’re doing things right. … read more
Industry and air travel news and reviews.
Two random facts about RobRob: He lives in the vicinity of DFW and he loves him some Saltlick Barbeque. To the point that he dragged the entire family plus friends hours out of the way on a Texas road trip … read more