Don’t rush past reviewing your hotel bill before checking out!
It’s faster and easier than ever to check out of your hotel. Which means it’s easier for mistakes on your bill to take longer to catch. Here’s how to catch them, and what to do when you find them.
Simple Expedited Check-Out
You may have noticed, as we have, that many hotels allow you to check out from the comfort of your room. Whether using a hotel app on your smartphone, or the smart TV on the desktop, you can bypass the front desk completely and be on your way faster than you can say Ciao.
There’s only one thing we really miss in that scenario: Reviewing the bill. Oh sure, they’ll email it to you, sometimes before you’ve gotten to the airport. But it could be days before you look at it, if at all. Until, that is, your credit card bill comes in and things don’t look quite right.
Avoiding the Problem
We’re not saying not to take advantage of this technology-enhanced experience. Just be sure, before you do, that you’ve stopped by the front desk to check your bill. It’s not uncommon for charges to get accidentally added, or missed.
For example, the restaurant staff may not know that your breakfast is included. You sign the check with your room number, and it goes to accounting. They do their job, and now there’s a restaurant charge on your folio for the included breakfast. Easier to catch and fix that before you leave the hotel.
Also check on parking and/or valet charges, room service, tips, laundry… you get the idea. But be especially vigilant with charges for things that should have been included in your room rate.
Fixing the Problem
So you didn’t check your bill at the hotel, but now you see the mistake. Usually, that’s no problem. The best and fastest way to fix it is to call the hotel directly, as soon as you find the error. Ask for the Accounting or Audit department; they should be able to adjust the charges right away.
Hopefully, this isn’t an issue you’ve run into. If it is, we hope you’ll use the comments below to share your tips for dealing with errant charges, or for avoiding them in the first place. You can also click for more #Travel140!