Recently, much has been made about the demise of room service after Hilton’s announcement that they were discontinuing the service at New York’s largest hotel, the Hilton Midtown. Last fall, the chain also dropped room service at their Hawaiian Village … read more
To say that I have a love affair with coffee may be something of an understatement. I will go out of my way, sometimes to great lengths, for a good cup o’ Joe. I’ve bought a round for everyone in … read more
A recent survey of affluent travelers revealed the popular travel choices of the well to do are not as out of reach as you might expect. The Resonance Report, a survey by Resonance Consultancy and The Luxury Institute, found that … read more
The hot new(ish) buzzword among consumer-facing companies is Net Promoter Score. (Okay, technically three buzzwords.) The NPS is a measurement of how will your customers are to recommend you to a friend, a good indicator that you’re doing things right. … read more
